KNOXVILLE, Tenn (WVLT) A Knoxville home suffered heavy fire and water damage after a noontime fire.
Fire engines were called to 2135 Keith Avenue just before noon Tuesday.
The first fire engines on scene reported a working fire, and more units were sent to the scene.
A woman who lives next door to the home, Deborah Roper, tells Volunteer TV News a neighbor pounded on her door to warn her about the flames this morning.
She says there are firefighters were on the roof of the home cutting into it with chainsaws.
Roper says most of the flames and smoke appeared to be coming from the second story.
KFD spokesperson Brent Seymour confirms that much of the second floor suffered fire damage.
But, the water used to douse the flames was causing problems on the lower level.
Seymour said firefighters were able to cover many of the appliances and the Christmas presents on the lower level, and were "trying to make the best of it."
Seymour says the home owner had been doing some remodeling and was not home at the time of the fire.
Fire investigators say it was caused by an electrical problem.
The family tells VolunteerTV.com it started in a surge protector that was plugged into a computer.
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