Using Comcast XFINITY for your internet? Prepare for new caps and fees

KNOXVILLE, Tenn. (WVLT) -- Comcast customers in Knoxville may soon find themselves hitting a wall when going online. Earlier this month, the cable company announced its XFINITY Internet service will soon be capped at 300 GB per month.

Additional bandwidth will be available in 50 GB blocks for $10 each, the company said.

Customers will receive in-browser and email notifications when they begin to approach their 300 GB ceiling, specifically when they hit 80%, 90%, and 100% of that usage, explained Comcast.

The company has also set up a Usage Meter where people can track their current usage as well as their usage from the past three months. They have a Data Usage Calculator.

Users who surpass that limit will automatically be charged $10 for an additional 50 GB block. To help customers get acclimated to the new ceiling, Comcast has promised customers three courtesy months in which they can exceed the limit without being charged.

Knoxville is one of nine cities in the southeast affected by the change. Also affected were Huntsville and Mobile, Ala.; Augusta and Savannah, Ga.; Central Kentucky; Jackson, Miss.; Memphis, Tenn.; and Charleston, S.C.

Join the Conversation!

To comment, the following rules must be followed:

  • No Obscenity, Profanity, Vulgarity, Racism or Violent Descriptions
  • No Negative Community Comparisons
  • No Fighting, Name-calling, or Personal Attacks
  • Multiple Accounts are Not Allowed
  • Stay on Story Topic

Comments may be monitored for inappropriate content, but the station is under no legal obligation to do so.
If you believe a comment violates the above rules, please use the Flagging Tool to alert a Moderator.
Flagging does not guarantee removal.

Multiple violations may result in account suspension.
Decisions to suspend or unsuspend accounts are made by Station Moderators.
Links require admin approval before posting.
Questions may be sent to Please provide detailed information.

powered by Disqus


6450 Papermill Drive Knoxville, TN 37919 Phone - (865) 450-8888; Fax - (865) 450-8869
Copyright © 2014 WVLT-TV Inc. - Designed by Gray Digital Media - Powered by Clickability 228630301 -
Gray Television, Inc.