Moms upset with prom dresses from Knoxville store


KNOXVILLE, Tenn. (WVLT)--Several moms say a Knoxville prom dress shop is jerking them around. The moms emailed us after they heard our invitation to join our morning meeting. Tina asked us to investigate. We checked into it and here's what we found out.

This looks like the perfect prom dress for Erica. It cost more than $400. Tina ordered the dress from Knoxville Prom 101 last December, but tells us she got the runaround. Tina Atkinson says, "I told her it's the first week of March and you owe me my dress. And asked her is the dress ready? She said no. It'll be ready at the end of March. I went back and there was no dress. I called several times and got several excuses like my machine is broken or someone is sick or another excuse why she didn't have it."

Now she has it, but it doesn't look too special. The alterations are shoddy and there are holes in the dress. Atkinson says, "I have to go get this re-altered and spend more money and it's prom next weekend."

Angela also ordered from the same store. Her daughter's ruffled dress is beige, but she's stuck with something she didn't order.
Angela Martinez says, "I went in on March 31 and she said she ordered it, but the dress never came in. We called April first and had to go down there and pick out another dress cause she wouldn't return our money."

The owner gave her shoes, but Angela claims one buckle was broken and the strap ripped. Store owner Reca Cagle says these are the only girls who are not satisfied adding sometimes the manufacturer doesn't have a dress. Store Owner Reca Cagle says, "If the gown has a defect, we'll discount it somewhat. I try to be an honest business woman. We want to do what we say we're going to do and we'll do whatever we need to to take care of the girls."

The families we talked to say it's too close to prom to get other dresses, so they'll have to keep them. They also say their daughters' proms won't be as special as they hoped.

Knoxville Prom 101 closes in May after prom season. Reca Cagle she says she'll re-open next year somewhere in Turkey Creek because other customers want her to return.


Join the Conversation!

To comment, the following rules must be followed:

  • No Obscenity, Profanity, Vulgarity, Racism or Violent Descriptions
  • No Negative Community Comparisons
  • No Fighting, Name-calling, or Personal Attacks
  • Multiple Accounts are Not Allowed
  • Stay on Story Topic

Comments may be monitored for inappropriate content, but the station is under no legal obligation to do so.
If you believe a comment violates the above rules, please use the Flagging Tool to alert a Moderator.
Flagging does not guarantee removal.

Multiple violations may result in account suspension.
Decisions to suspend or unsuspend accounts are made by Station Moderators.
Links require admin approval before posting.
Questions may be sent to webmaster@wvlt-tv.com. Please provide detailed information.

powered by Disqus

WVLT VOLUNTEER TV

6450 Papermill Drive Knoxville, TN 37919 Phone - (865) 450-8888; Fax - (865) 450-8869
Gray Television, Inc. - Copyright © 2014 WVLT-TV Inc. - Designed by Gray Digital Media - Powered by Clickability 202604001 - local8now.com/a?a=202604001