Chattanooga mayor answers calls at 311 center

CHATTANOOGA, Tenn. (AP) -- Some callers to Chattanooga's 311 call center went straight to the top.

Mayor Andy Berke put on a headset for about a half-hour and answered some calls on Thursday.

The Chattanooga Times Free Press reported Berke identified himself as the mayor to the five callers he spoke with.

Among issues Berke handled were a man complaining about concrete blocks placed in his yard, a man whose daughter needed to go to City Court and a resident who was looking for transportation to get health care. He was able to get resources for all of them.

Call center representative Jodi Pierce sat by Berke and helped him connect with answers for the callers..

The center's eight operators answer about 5,000 calls per week.

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