KNOXVILLE, Tenn. (WVLT)-- Interim Mayor of Knoxville, Daniel Brown proclaimed the beginning of National Telecommunication's Week where he encourages citizens to say thanks to those who work behind the scenes.
Each year, the Knox County 911 Center takes over 700,000 calls from residents in need of help. However, today was a day to recognize one man who was the calm voice for many during the floods in February.
Kim Sepesi of Rural Metro explains, "This gentleman handled multiple calls from multiple agencies and at one time had more than 12 water rescue calls at the same time that he was handling all over the county"
His name is Anthony Scarbrough and he was awarded the Telecommunicator of the Year. A vital part of Rural Metro for the past 25 years, he said he was surprised by the honor.
"I haven't done anything that the rest of my co-workers wouldn't do on a daily basis but I am honored to have the award." Tony says.
He's a modest man who helped panicked callers stranded in flash flood water throughout the county.
He explains the amount of calls pouring into the center, "Dozens and dozens of calls where pouring in because people were getting into the water unexpectedly. It's not that everyone was trying to drive through it. It was just coming in so fast they couldn't get away from it."
While Tony was recognized for his efforts that day, he says team work got them through it.
"Everybody was busy. It was a hectic situation. But you have days like that. Everybody was doing there job and doing it well."