New system aids fire, EMS responders

NASHVILLE, Tenn. (AP) -- A new text-to-voice software system is helping firefighters and emergency medical crews get to the scene quicker in Nashville.

The system launched at the end of August after having been in the works for about a year.

The Tennessean reports that now, instead of a live dispatcher reading calls to fire and medical crews, they receive alerts from an automated voice affectionately called "Lola" or "Lolo" by workers in Nashville's Emergency Communications Center.

ECC administrators unofficially compared dispatchers' spoken alerts to recorded messages from "Lola" before the system launched and found that the recordings were faster.

Officials say they think it will decrease the time it takes to travel to a scene.


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