Wait times still long in driver service centers

NASHVILLE, Tenn. (AP) -- Although state officials have made improvements in how driver service centers operate, motorists still have long wait times for service.

The Tennessean reports attempts to cut wait times over the last two years have been hampered by computer issues and an increase in handgun permit applications.

Gov. Bill Haslam promised two years ago to work on cutting the wait for customers at the centers.

At one center in July, people waited an average of 40 minutes before getting service. At another center in Nashville, people were given estimated wait times of three hours.

Safety and Homeland Security Commissioner Bill Gibbons said he hopes the setbacks, which he hopes are temporary, show how difficult the job of fixing driver service centers has been.

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