Wait times still long in driver service centers

NASHVILLE, Tenn. (AP) -- Although state officials have made improvements in how driver service centers operate, motorists still have long wait times for service.

The Tennessean reports attempts to cut wait times over the last two years have been hampered by computer issues and an increase in handgun permit applications.

Gov. Bill Haslam promised two years ago to work on cutting the wait for customers at the centers.

At one center in July, people waited an average of 40 minutes before getting service. At another center in Nashville, people were given estimated wait times of three hours.

Safety and Homeland Security Commissioner Bill Gibbons said he hopes the setbacks, which he hopes are temporary, show how difficult the job of fixing driver service centers has been.


Join the Conversation!

To comment, the following rules must be followed:

  • No Obscenity, Profanity, Vulgarity, Racism or Violent Descriptions
  • No Negative Community Comparisons
  • No Fighting, Name-calling, or Personal Attacks
  • Multiple Accounts are Not Allowed
  • Stay on Story Topic

Comments may be monitored for inappropriate content, but the station is under no legal obligation to do so.
If you believe a comment violates the above rules, please use the Flagging Tool to alert a Moderator.
Flagging does not guarantee removal.

Multiple violations may result in account suspension.
Decisions to suspend or unsuspend accounts are made by Station Moderators.
Links require admin approval before posting.
Questions may be sent to webmaster@wvlt-tv.com. Please provide detailed information.

powered by Disqus

WVLT VOLUNTEER TV

6450 Papermill Drive Knoxville, TN 37919 Phone - (865) 450-8888; Fax - (865) 450-8869
Gray Television, Inc. - Copyright © 2014 WVLT-TV Inc. - Designed by Gray Digital Media - Powered by Clickability 222496781